Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
-Start by going to Return Portal and have your email address and order number ready.
-Gift Cards and sale items from SALE section are FINAL sales and nonreturnable.
-Swimwear products are nonreturnable. All swimwear sales are final due to hygiene reasons.
-All items must be returned in their original and unused condition. Items should be unwashed/unaltered with original tags.
-All items must be shipped back within 30 days after they are received.
-With limited exceptions, returns are refunded in the form of online store credit redeemable at balielf.com. Bali ELF does not refund the original shipping charges.
-For the exchanges we offer complimentary shipping for dispatching your new exchange item.
-If you paid less for the original item, you will be required to pay the difference before we ship out your exchange.
-For the exchanges, exchanges will be processed within 5 business days of receiving the returned item. Shipping cost for the new item is on us.
If you would like to receive your new item faster return the item you have, and make a separate purchase for the new item. We will notify you once we’ve received and inspected your return, and update you on your return status.
-If you purchased Checkout+ Free Returns Coverage then your return label will be free. If not, you will be able to pay for your label through the return portal or given instructions to purchase your own label from a carrier and where to send your package
- Customers are responsible for return shipping and any customs duties or taxes when returning items internationally to our US returns facility.
-Returns sent back to our Returns Center in the US that have not been generated through our returns portal or by contacting our Customer Care team will be charged a $10 manual processing fee.
-Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
-Please note that we may deny a refund or credit if the product is returned in worn, damaged, or non-resalable condition.
You can always contact us for any return questions at [email protected].
Helpful Tips: Bali ELF is not responsible for returns until they reach our Returns Department. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, Bali ELF will not issue a store credit refund for your returns.