FAQ

  

How long will it take to get my order?

We normally need 15-21 business days for delivery of your leather product from the date of your order as everything is custom made just for you. 

Clothes and Sale items are ready to be shipped within 7 business days.  

For wholesale orders please contact us for the delivery times.

  

Where do you ship and how much is the postage?

We ship WORLDWIDE. Postage on ALL orders over $110 USD is free. Please, see shipping for detailed information.

 

Why do you require my telephone number?

Telephone number is required for the efficient International delivery. We deliver by DHL Express. DHL does not ship without telephone numbers.

 

Can I get a refund if i change my mind?

We do accept returns. We can replace or refund your purchase in the form of store credit. Please, see Returns for details.

 

Can I make changes or cancel to my order?

You have 72 hours to make changes or cancel your order. If you cancel your order after 72 hours there will be restocking fee of $20. 

 

I see that there are slight variations in leather colors?

Take into account the fact that all our leather is hand dyed so there might be some color variations, which is a true sign of a handmade product.

All computer monitors are different and we do our best to present the colors of bags and shoes to the best of our ability but please be aware that it may appear slightly different on your screen.

 

 

Leather care?

If you like your leathers to remain looking crisp then we recommend using leather care products on a regular basis. However at ELF we love it when the leather gets a bit worn and starts getting a bit of character about it. The older the better we think! The choice is yours... See our detailed care instructions

 

Are all Bali ELF products truly handmade?

Each of our gorgeous designs is truly handmade with our tailors cutting each pattern by hand. This is what makes our products so special and unique.... See our detailed. Read more about our mission

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