DUTY-FREE DELIVERY

We handle border taxes and duties on all orders so your package arrives hassle-free. There will be no surprise charges—just your order, ready to enjoy.

SHIPPING

We offer FREE SHIPPING on all orders with delivery within 6-8 days.

Or choose Expedited Shipping to receive your order within 3–5 days for a flat $30.

We deliver worldwide by DHL Express and UPS.

We provide you with the unique tracking number upon the shipment of your package.

Please allow 5 business days for us to handcraft your leather product, as every piece is made to order.

Clothes and Sale items are ready to be shipped within 3-5 business days.   

We do not ship to PO boxes, APO (Army Post Office) and FPO (Fleet Post Office).

RETURNS

If you are not happy with the item, you may return it for an exchange for other item or for a store credit. 

CLICK TO START RETURN PROCESS

♡ Gift Cards and sale items from SALE section are FINAL sales and nonreturnable.

♡ Swimwear products are nonreturnable. All swimwear sales are final due to hygiene reasons. 

♡ All items must be returned in their original and unused condition. Items should be unwashed/unaltered with original tags.

♡ All items must be shipped back within 30 days after they are received.

♡ With limited exceptions, returns are refunded in the form of online store credit redeemable at balielf.com. Bali ELF does not refund the original shipping charges.

♡ For the exchanges, exchanges will be processed within 5 business days of receiving the returned item. Shipping cost for the new item is on us.
If you would like to receive your new item faster return the item you have, and make a separate purchase for the new item.

♡ We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.

♡ Returns sent back to our Returns Center that have not been generated through our returns portal or by contacting our Customer Care team will be charged a $10 manual processing fee.

For assistance, please contact us at customercare@balielf.com