DUTY-FREE DELIVERY

We handle all duties and import taxes on every order, so your package arrives with no additional charges on delivery.

 There will be no surprise charges—just your order, ready to enjoy.

SHIPPING

Handcrafting Period

Every Bali ELF piece is made to order in our atelier.

Please allow 5–7 business days for your item to be handcrafted before dispatch.

Each piece is created in small batches using traditional artisan techniques.

Clothing and Sale items ship within 3 business days.

Shipping Options

We deliver worldwide via FedEx, DHL Express and UPS, with full tracking provided.

Free Worldwide Shipping
Delivery within 6–8 business days after dispatch

Expedited Shipping — $30 Flat Rate
Delivery within 3–5 business days after dispatch

Total Delivery Estimate

Estimated total shipping time worldwide is typically 10–15 business days from order placement to delivery.

Important Notes

No Hidden Fees
We cover all duties and taxes — your order arrives hassle-free.

Address Policy
We cannot ship to PO Boxes, APO, or FPO addresses.

Tracking
A tracking number is provided as soon as your package leaves our atelier.

RETURNS

If your item isn’t quite right, you may return it within 30 days for an exchange or store credit.

CLICK TO START RETURN PROCESS

-Gift Cards and sale items from SALE section are FINAL sales and nonreturnable.

-Swimwear products are nonreturnable. All swimwear sales are final due to hygiene reasons. 

-All items must be returned in their original and unused condition. Items should be unwashed/unaltered with original tags.

-All items must be shipped back within 30 days after they are received.

-With limited exceptions, returns are refunded in the form of online store credit redeemable at balielf.com. Bali ELF does not refund the original shipping charges.

-For the exchanges we offer complimentary shipping for dispatching your new exchange item; however, return shipping is not included. For a second exchange, a $30 shipping fee will apply.

-If you paid less for the original item, you will be required to pay the difference before we ship out your exchange.

-For the exchanges, exchanges will be processed within 5 business days of receiving the returned item. Shipping cost for the new item is on us.
If you would like to receive your new item faster return the item you have, and make a separate purchase for the new item.

-If you purchased Checkout+ Free Returns Coverage then your return label will be free. If not, you will be able to pay for your label through the return portal or given instructions to purchase your own label from a carrier and where to send your package

- Customers are responsible for return shipping and any customs duties or taxes when returning items internationally to our US returns facility.

-Returns sent back to our Returns Center in the US that have not been generated through our returns portal or by contacting our Customer Care team will be charged a $10 manual processing fee.

-Please note that we may deny a refund or credit if the product or packaging is returned in worn, damaged, or non-resalable condition.

For assistance, please contact us at [email protected]